Refund Policy

1. Try it before you pay

The Free plan needs no card and does not expire. It gives you 50 practice answers a month across Reading and Listening, so you can judge the question bank, the interface and the timing for yourself. It does not include AI band scoring, Writing, Speaking or mock tests — those are what a paid plan is for.

Because that plan exists, we expect you to have tried it before subscribing, which makes the refund below a safety net rather than a trial.

2. The 7-day refund

If a paid plan turns out not to be right for you, ask within 7 days of your first payment on the account and we will refund it in full, provided you have not substantially consumed what you bought. In practice that means both of:

• fewer than 3 AI-scored evaluations used — Writing submissions or Speaking recordings that came back with a band, and
• no full mock test completed.

3. What a term costs

So there is no doubt about the amount at stake:

• The price shown at checkout is what is charged, inclusive of any tax we are required to collect. A struck-through figure is the standard price, not a price anyone is charged.
• Candidates billed in India pay in rupees; everyone else is quoted in US dollars. A refund is made in the currency and to the instrument you paid with, and we cannot cover exchange-rate movement or a bank charge between the two dates.

4. How to request one

Email hello@ieltsvega.com from your account email address within the window, with:

• the account email address you subscribed with,
• the Razorpay payment or order id from your receipt, if you have it, and
• one line on what went wrong — not a justification, just so we can fix it.

5. How long it takes

• We acknowledge your request within 48 hours.
• We decide within 5 business days and tell you either way, with a reason if we decline.
• An approved refund is issued through Razorpay to your original payment method. Razorpay and your bank then take 5–10 business days for the money to appear — usually faster for UPI and cards — and we cannot speed up that leg.
• Paid access ends when the refund is issued and the account reverts to the Free plan. Your practice history stays, so nothing you have already done is lost.

6. When a refund is not available

• Requests made more than 7 days after the first payment on the account.
• Terms in which you have already had 3 or more AI-scored evaluations or completed a mock test — the value was delivered.
• Renewal charges. You can cancel auto-renewal at any time from Settings, and we email before any price rise, so a renewal you forgot is not by itself refundable.
• A second or later refund on the same account, or an account we conclude is being cycled to reuse the refund window.
• The unused remainder of a term. We do not pro-rate, because you keep full access to the end of a term you have paid for.
• Accounts terminated for a breach of our Terms of Use.
• Access bought for you by a coaching centre, school or agent on a partner account — ask them; their agreement with us governs it.
• Dissatisfaction with a band estimate. AI scores are practice estimates by design and we say so before you buy; they are not, and cannot be, an official IELTS result.

Two things we refund in every case, inside the window or outside it: a duplicate charge for the same term, and a charge you did not authorise. Tell us and we return it without argument.

7. Cancelling instead

Cancelling and refunding are different things. Cancel auto-renewal in Settings and you keep everything you paid for until the term ends, and are never charged again — no email to us, no waiting. If you already know you do not want another term, cancel the moment you decide, and there is nothing to refund.

8. Failed or interrupted payments

If money left your account but the plan did not activate, do not pay again — email us with the payment id. Razorpay sometimes reports a single charge to us more than once, and our records are keyed so that one payment can only ever grant one term. A genuine duplicate is refunded in full.

9. Your statutory rights

This policy sits on top of the law, never instead of it. Nothing here limits a cancellation or refund right you hold as a consumer where you live — including the right of withdrawal for distance contracts in the EEA and UK, and rights under India's Consumer Protection Act, 2019. Where the law gives you more than this policy does, the law wins.

10. Grievances and contact

Refund questions, and anything you are unhappy with, go to hello@ieltsvega.com.

If a refund decision is not resolved to your satisfaction, escalate it to The Grievance Officer, IELTSVega at the same address. In line with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge a grievance within 48 hours and resolve it within 30 days.