Terms of Use

1. Who we are

The Service is operated from India under the trading name IELTSVega. Notices, requests and grievances reach us at hello@ieltsvega.com, which is monitored on business days.

IELTSVega is an independent preparation platform. IELTS is jointly owned by the British Council, IDP: IELTS Australia and Cambridge University Press & Assessment. We are not affiliated with, authorised by, endorsed by or connected to any of them, and nothing on the Service is an official IELTS product or an official IELTS result.

2. Eligibility and age

You must be 18 or older to open an account on your own behalf. If you are 16 or 17, you may use the Service only with the consent of a parent or legal guardian, who accepts these Terms with you and is responsible for your use of it. Where the law requires verifiable parental consent for a person under 18 — as India's Digital Personal Data Protection Act, 2023 does — we may ask for it, and may suspend the account until it is given.

The Service is not directed at children under 16, and we do not knowingly create accounts for them.

3. Your account

You can sign up with an email address and password, or with Sign in with Google. Either way, one account belongs to one individual.

• Give accurate details — including a working email address, since verification, password resets and billing notices go there — and keep them current.
• Keep your password and your email inbox secure. You are responsible for everything done under your account.
• Do not share, sell, lend or transfer your account, or let anyone else practise on it. Accounts are personal and non-transferable.
• Tell us at hello@ieltsvega.com as soon as you suspect unauthorised use.
• Repeated failed sign-in attempts lock an account temporarily. That protects you rather than penalising you, and it clears by itself.

4. Acceptable use

The practice bank is the substance of what you are paying for, and these limits are what keep it available. You must not:

• Copy, scrape, crawl, bulk-download, republish, resell or redistribute any passage, question, audio, transcript, answer key, model answer or report from the Service, in any medium — including in a course, coaching class, app or social post of your own.
• Use automated means — scripts, bots, headless browsers, extensions — to access the Service, or circumvent any rate limit, usage cap or plan gate.
• Share credentials, resell access, or run a class, batch or group from a single account. Institutions and coaching centres must use a partner account.
• Probe, scan, reverse-engineer, decompile or interfere with the Service, its security or its infrastructure, or try to reach data that is not yours.
• Upload anything unlawful, defamatory, hateful, obscene, infringing or malicious, or any recording containing another person's voice without their consent.
• Impersonate anyone, or use anything from the Service to mislead another party about an IELTS score.

5. Fair use, rate limits and enforcement

The Service applies per-minute, per-day and per-account limits, most tightly on AI scoring, because every evaluation costs us real money at a third-party provider. Ordinary preparation never reaches them. Repeatedly exceeding them is treated as abuse: it is logged, and an account that continues after the limit has been applied may be deactivated automatically.

If we suspend or deactivate your account for a breach of these Terms, you lose access without a refund for the rest of the term. If we have got it wrong, write to us — a person will look at it, and we will restore both the account and the time you lost.

6. Plans, billing and renewals

The Free plan needs no payment. Paid plans are sold as fixed terms — Pro for one month, Premium for 3 months — and billed in advance through Razorpay, our payment gateway. Candidates in India are billed in Indian rupees; candidates elsewhere are quoted in US dollars. The amount shown on the pricing page at the moment of checkout is the amount charged, inclusive of any tax we are required to collect. Card and UPI details are handled by Razorpay and never reach us.

Paid plans renew automatically at the end of each term, at the then-current price, until you cancel. You can cancel auto-renewal yourself at any time from Settings: cancellation takes effect at the end of the term you have already paid for, so you keep full access until then and are not charged again.

We may change prices. A change never affects a term you have already paid for — it applies from your next renewal, and if the price you pay is going up we will email you before that renewal. Promotional prices apply for the term stated and renew at the standard price unless we say otherwise.

If a renewal payment is declined we may retry it and will email you. When a paid term expires unpaid, the account simply reverts to the Free plan. Refunds are governed by our Refund Policy.

7. AI band scores and feedback

Writing answers are scored by a large language model. Speaking recordings are transcribed and assessed by an automated speech-evaluation service. Both return a band estimate and written feedback against the four official IELTS criteria.

These are practice estimates produced by software. They are not IELTS results, they are not produced or reviewed by an IELTS examiner, and they carry no standing with the British Council, IDP: IELTS Australia, Cambridge University Press & Assessment, or any university, employer or immigration authority. Only the official test partners can award an IELTS band.

An automated score can be wrong in either direction and can differ from the band you receive in a real test. Treat it as a signal for where to work next, not as a prediction. We give no warranty as to the accuracy of any band estimate or feedback, and we do not guarantee any score, outcome, visa, admission or improvement. Decisions you take on the strength of a practice score — including when to book your test — are yours.

8. Intellectual property

Everything we provide — practice passages, questions, audio, answer keys, explanations, model answers, band descriptor commentary, lessons, reports, software, design, and the IELTSVega name and logo — is owned by IELTSVega or licensed to us, and protected by copyright and other laws. Your subscription buys a personal, non-exclusive, non-transferable, revocable licence to use it for your own exam preparation, and grants no other right. Nothing in it transfers ownership.

Third-party marks, including IELTS, belong to their respective owners and are used only to describe what the Service prepares you for.

9. Your content

Your answers — essays, letters, Speaking recordings and the transcripts of them — remain yours. You grant us a worldwide, royalty-free licence to store, process, transcribe, score and display them back to you, and to pass them to the sub-processors named in our Privacy Policy, strictly so that we can provide the Service to you, support you, and keep it secure and working. That licence ends when the content is deleted.

You confirm that you have the right to submit what you submit, and that a recording you upload is of your own voice.

We do not publish your answers, sell them, or use them as marketing material. We do not train our own models on them, and the providers we send them to are engaged to process them for us, not for themselves.

10. Availability and changes to the Service

We work to keep the Service available, but we do not promise uninterrupted or error-free operation — maintenance, third-party outages and faults happen. We may add, change or withdraw features, content and question sets as the exam format and our content evolve; where a change materially reduces what a paid plan offers, we will tell subscribers.

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, lost opportunity, exam or visa outcomes, wasted test fees, or loss or corruption of data, arising from or connected with your use of the Service — whether or not we were warned such loss was possible.

Our total liability for all claims, in aggregate, is limited to the amount you actually paid us in the twelve months before the event giving rise to the claim, or ₹5,000 (or its equivalent) if you have paid us nothing.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, for death or personal injury caused by negligence, or any right you hold under consumer protection law.

12. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Service, or content you submit that infringes someone else's rights.

13. Termination

You may stop using the Service at any time, cancel auto-renewal from Settings, and ask us to delete your account and data by emailing hello@ieltsvega.com from your account address. Deletion is permanent: your practice history, scores and recordings go with it and cannot be restored.

We may suspend or terminate your access — with notice where that is practical — if you breach these Terms, if your use puts the Service or other candidates at risk, if payment is not made, or if the law requires it. The sections that by their nature should outlast the agreement do: intellectual property, liability, indemnity and governing law.

14. Changes to these Terms

We may update these Terms, and the "last updated" date above always identifies the current version. For a material change we will give notice in the Service or by email before it takes effect, and for subscribers such a change takes effect no earlier than the next renewal. Continuing to use the Service after a change takes effect means you accept it; if you do not, cancel and stop using the Service.

15. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules, and the courts of India shall have jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer law of your country of residence, or of any right that law gives you to bring proceedings there.

Before starting formal proceedings, please write to us at hello@ieltsvega.com. Nearly everything is resolved faster that way, and grievances have a route of their own (below).

16. General

• These Terms, with the Privacy Policy and Refund Policy, are the entire agreement between us about the Service.
• If any provision is held unenforceable, the rest stands, and that provision is read down to the minimum extent needed to make it valid.
• Our not enforcing a provision is not a waiver of it.
• You may not assign these Terms. We may assign them to a successor in a merger, acquisition or reorganisation.
• Neither party is liable for a failure caused by events beyond its reasonable control.
• These Terms are written in English, and the English text governs if they are translated.

17. Grievances and contact

For anything at all — support, billing, a complaint about content, a takedown request, or a data request — email hello@ieltsvega.com. Please write from your account email address so we can identify you, and include enough detail for us to act.

The Grievance Officer, IELTSVega handles grievances, in line with India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020. We acknowledge a grievance within 48 hours of receiving it and resolve it within 30 days.